The following areas are now on:
Currently 65 channels from the various packages are showing. Customers have the option to wait until all our channels are back up to reconnect. It should be noted that once the customer agrees to reconnect, no further credits will be applicable for missing channels. The updated listing of channels that are on and other important updates will be published on our website and Face Book page on a regular basis and customers are encouraged to visit these sites: https://www.stmaartencabletv.sx/media/ or our Facebook Page: http://www.facebook.com/StMaartenCable
If your area is reported back up, your cable box is plugged in and you are seeing the guide, you most likely just need to have your account reconnected. Sometimes plugging the power cord of the Cable Box out and back in so that it can initialize is recommended. If you are not seeing anything, then a service call will have to be scheduled since there may be a problem with the equipment on your street or with your connection. For our CableNet service, if your modem is plugged in but not all your modem lights are on, you also need a service. In all three instances communication to the office should be made.
Our office in Madame Estate is opened from 8:15 am to 4:45 pm. Customers can also call our office on telephone number 542-4361 during the afore mentioned office hours. Communication can also be sent to e-mail: firstname.lastname@example.org
We are recommending that communication to our office whenever possible be sent via email since we will be inundated with calls for the next couple of weeks.
Kindly indicate the following important information in the email:
– Cable TV Account Number
– Account Holder Name
– Contact Number(s)
– As much information related to the outage
We thank you for your patience during this restorations phase.