RESTARTING OF THE SERVICES

We will be restarting the system in the next 24-hours of which all accounts will be disconnected. With the restarting of the system, the billing for all customer will stop from September 6th, 2017 and will start back once the account is reconnected.

All customers who had service following the passing of the hurricanes in the below indicated areas, will have to call or email us to be reconnected on September 26th, 2017. Customers that are in the below areas but following the storms did not get back their service(s), will have to call or email to report their outages.

We currently have a total of 44 channels back on from the various packages and customers that want to be reconnected have the option to wait until all the channels are back up to do this. It should be noted that once the customer agrees to reconnect, no further credits will be applicable.

As other areas come back up, we will notify subscribers via subsequent releases in order for the reconnection and outage reporting to take place.
The updated listing of channels that are back online will be published on our website and Face Book page on a regular basis and customers are encouraged to visit these sites.

Cable TV Service and CableNet Service in the Following Areas has been Restored:
*Node 21: Part of Madame Estate
*Node 13: Part of Sucker Garden (The Keys, and Sucker garden road main rode from the Keys bridge up until to Christmas Cactus)
*Node 41: Arch Road (Upper Madame Estate, Arch Road up to Tranquilo Bar)
*Node 16: Belvedere
*Node 24: Ebenezer
*Node 23: Part of Saunders and Betty’s Estate
*Node 29: Saunders, Part L. B. Scott Rd & Beginning of St. Peters and St. John
*Node 34: Belair

Our office will be opened to the public from September 26th, 2017, Mondays to Fridays from 8:30 am to 3:00 pm. Customers can also call our office for service on telephone number 542-4361 during the afore mentioned office hours

We are recommending that communication to our office whenever possible be sent to email address: sxmcatvcustomercare@telemgroup.sx Kindly indicate the following in the email:
– Cable TV Account Number
– Account Holder Name
– Contact Number(s)
– As much information related to the outage

We are urging our customers to continue to check our website for
updates https://www.stmaartencabletv.sx/media/ or our Facebook
Page: http://www.facebook.com/StMaartenCable

Thanking you for your patience during the restoration phase of our service.

Published Date: 25th September 2017
Category: General
St. Maarten Cable Tv