September 2017 Credit Information and Other Updates

On Monday, September 25th, we disconnected all Cable TV accounts in order to process September 2017 credits.  Customers that paid their September 2017 bill (yearly accounts included), will see their credit reflected from September 6th, 2017 for the month of September.   Customers owing for August 2017 or prior will be billed up to September 5th, 2017.  Going forward monthly billing will only be processed to accounts that reconnected after September 26th, 2017.

 

Customers can check their account balances online https://www.stmaartencabletv.sx/my-account.  Please follow the directions on how to log on. It should be noted that an email address is needed to get a temporary pin to be able to access your account.   If you have an Easy Pay card, you can use the number on the card to access your account online as well.

 

All customers who was seeing Cable TVafter the passing of the hurricanes in the below listed areas, will have to call or email the officeso their account can be reconnected.  We currently have a total of 44 channels onfrom the various packages.  Customers have the option to wait until all our channels are back up to reconnect.  It should be noted that once the customer agrees to reconnect, no further credits will be applicable for missing channels.

 

If your area is reported back up, your cable box is plugged in and you are seeing the guide, you most likely just need to have your account reconnected. Sometimes plugging the power cord of the Cable Box out and back in so that it can initialize is recommended.  If you are not seeing anything, then a service call will have to be scheduled since there may be a problem with the equipment on your street or with your connection. For our CableNet service, if your modem is plugged in but not all your modem lights are on, you also need a service.  In all three instances communication to the office should be made.

Our office in Madame Estate is opened from 8:30 am to 3:00 pm. Normal office hours will resume on Monday October 2nd, 2017.   Customers can also call our office on telephone number 542-4361 during the afore mentioned office hours.Communication can also be sent to e-mail: sxmcatvcustomercare@telemgroup.sx

 

The updated listing of channels that are on and other important updates will be published on our website and Face Book page on a regular basis and customers are encouraged to visit these sites: https://www.stmaartencabletv.sx/media/ or our Facebook Page: http://www.facebook.com/StMaartenCable

We are recommending that communication to our office whenever possible be sent via email since we will be inundated with calls for the next couple of weeks.

 

Kindly indicate the following important information in the email:

  • Cable TV Account Number
  • Account Holder Name
  • Contact Number(s)
  • As much information related to the outage

 

Cable TV Service and CableNet Service in the Following Areas That are Back Up:

*Node 13:   Part of Sucker Garden (The Keys, and Sucker garden road main rode from the Keys bridge up until to Christmas Cactus)

*Node 16: Belvedere

*Node 21: Part of Madame Estate  

*Node 23: Part of Saunders and Betty’s Estate

*Node 24: Ebenezer

*Node 29: Saunders, Part L. B. Scott Rd & Beginning of St. Peters and St. John

*Node 34: Belair (Otter, Kangaroo, Rabbit Hill, Camel and Fort Oranje Rd)

*Node 35: Cay Hill (Hamster, Lima, Kudu, Jackle, Mozart, Beethoven, Lower and Upper Rd)

*Node 36: Belair (Tiger, Hyena, Lion, Impala, Leopard, Welgelegen, Panther, Cougar, Jaguar and Puma Rd).

*Node 41: Arch Road (Upper Madame Estate, Arch Road up to Tranquilo Bar)

 

Published Date: 27th August 2017
Category: General
St. Maarten Cable Tv