Solar fades affecting signals to TelEm Group Cable TV customers

Pond Island – TelEm Group is advising Cable TV subscribers not to adjust their TV sets if they should happen to experience some brief intervals of interruption of service during the course of the day – The reason could be seasonal “Solar Fades” that occur this time each year.

Usually around the March and September, the Sun produces microwave radiation that affects communication satellites that pass in front of it, causing the signals from these satellites (that Cable TV dishes are pointed at) to become distorted.

Solar fades………………………………………………………………………………..2

More specifically, solar fades happen for approximately two weeks and twice a year. During this time some Cable TV Channels (depending on which satellite they originate from) will go in the dark for 15 to 20 minutes. This can happen anytime between 10:00 am and 5:00 pm.

TelEm Group Cable TV subscribers are reminded of this natural phenomena and at the same time are informed that a service call to rectify this problem is not necessary as the situation will gradually improve as the Solar fades subside and eventually disappear altogether until the next period of activity.

For further information please contact: Joe Dominique – Corporate Communication Officer
TelEm Group – 546 – 0200 ext. 106 Cell: 522-6903 e-mail joe.dominique@telemgroup.sx

Published Date: 19th March 2018
Category: General
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